FAQS

• RESERVATION DEPOSIT

 TO CONFIRM YOUR BOOKING, A 35% DEPOSIT OF THE TOTAL TOUR PRICE IS REQUIRED AT THE TIME OF RESERVATION.

 PLEASE NOTE THAT YOUR RESERVATION WILL ONLY BE SECURED ONCE THE DEPOSIT HAS BEEN RECEIVED.

• FINAL PAYMENT

 THE REMAINING BALANCE MUST BE PAID NO LATER THAN 24 HOURS BEFORE THE TOUR BEGINS.

 HOWEVER, WE UNDERSTAND THAT MEETING BEFORE THE TOUR DAY MAY NOT ALWAYS BE POSSIBLE — IN SUCH CASES, CASH PAYMENT CAN BE ACCEPTED ON THE DAY OF THE RIDE.

(WE ARE NOT RESPONSIBLE FOR TRANSFER FEES)

• PAYMENT RESPONSIBILITY

 ALL PAYMENTS MUST BE MADE IN FULL, WITH NO DEDUCTIONS FOR TRANSFER, BANK, OR PROCESSING FEES.

 WE ARE NOT RESPONSIBLE FOR ANY FEES CHARGED BY FINANCIAL INSTITUTIONS, INCLUDING BUT NOT LIMITED TO:

PAYPAL: INTERNATIONAL TRANSACTIONS MAY INCUR UP TO 5.6% IN COMBINED SERVICE AND CURRENCY CONVERSION FEES.

STRIPE: PAYMENTS WITH INTERNATIONAL CARDS MAY HAVE FEES UP TO 3.9%, PLUS A FIXED FEE PER TRANSACTION.

WISE: TYPICALLY LOW FEES (AROUND 0.5% TO 1%), BUT CAN VARY DEPENDING ON CURRENCY EXCHANGE RATES AND SENDING COUNTRY.

INTERNATIONAL WIRE TRANSFERS (SWIFT): FEES MAY APPLY ON BOTH THE SENDER’S AND RECEIVER’S SIDE, USUALLY BETWEEN $10 AND $50 EACH WAY, DEPENDING ON THE BANKS INVOLVED.

PLEASE ENSURE THAT ANY AND ALL FEES ARE FULLY COVERED WHEN MAKING YOUR PAYMENT, SO THAT WE RECEIVE THE EXACT TOTAL AMOUNT AS INVOICED.

FOR LOWER TRANSFER COSTS, WE HIGHLY RECOMMEND USING WISE OR STRIPE WHEN AVAILABLE.

FINAL PAYMENT

THE BALANCE IS DUE BEFORE WE GOING THE TOUR.

• CANCELLATION AND REFUND POLICY

CANCELLATIONS 30+ DAYS BEFORE ARRIVAL

 IF YOU CANCEL 30 DAYS OR MORE BEFORE YOUR EXPECTED ARRIVAL, YOU WILL RECEIVE A REFUND MINUS THE ACCOMMODATION RESERVATION FEE AND A $100 CHARGE.

THE $100 CHARGE CAN BE APPLIED TOWARD A NEW BOOKING WITHIN 90 DAYS.

IF AIRBNB AUTHORIZES A REFUND OF THE ACCOMMODATION FEE, IT WILL BE PASSED ON TO YOU.

CANCELLATIONS 12–30 DAYS BEFORE ARRIVAL

 IF YOU CANCEL BETWEEN 12 AND 30 DAYS BEFORE YOUR EXPECTED ARRIVAL, YOU WILL RECEIVE A REFUND MINUS THE ACCOMMODATION RESERVATION FEE AND A $250 CHARGE.

THE $250 CHARGE CAN BE APPLIED TOWARD A NEW BOOKING WITHIN 60 DAYS.

IF AIRBNB AUTHORIZES A REFUND OF THE ACCOMMODATION FEE, IT WILL BE PASSED ON TO YOU.

CANCELLATIONS LESS THAN 12 DAYS BEFORE ARRIVAL

 IF YOU CANCEL LESS THAN 12 DAYS BEFORE YOUR EXPECTED ARRIVAL, NO REFUND WILL BE PROVIDED.

HOWEVER, THE AMOUNT PAID (MINUS THE ACCOMMODATION RESERVATION FEE AND A $350 CHARGE) CAN BE APPLIED TOWARD A NEW BOOKING WITHIN 30 DAYS.

IF AIRBNB AUTHORIZES A REFUND OF THE ACCOMMODATION FEE, IT WILL BE PASSED ON TO YOU.

• MODIFICATION OF YOUR SCHEDULE

 ANY REQUEST TO MODIFY YOUR BOOKING (CHANGE OF DATES, ADJUSTMENT OF THE ITINERARY, ETC.) MUST BE APPROVED BY CARIBBEAN ENDURO AND BY AIRBNB.

IF AIRBNB DOES NOT APPROVE THE ACCOMMODATION REFUND, CARIBBEAN ENDURO WILL NOT COVER THE COST OF A NEW ACCOMMODATION OR NEW DATES.

IF YOUR MODIFICATION REQUEST IS NOT POSSIBLE, THE STANDARD CANCELLATION AND REFUND POLICY WILL APPLY BASED ON THE DATE OF YOUR REQUEST.

IF YOUR MODIFICATION IS APPROVED, YOUR BOOKING WILL BE UPDATED ACCORDINGLY. NO ADDITIONAL REFUND WILL BE PROVIDED UNLESS EXTRA COSTS APPLY.

IMPORTANT NOTE: WE ARE NOT RESPONSIBLE FOR REFUND TRANSFER FEES CHARGED BY BANKS OR PAYMENT SERVICES.

• SPECIAL CIRCUMSTANCES FOR REFUNDS

 IF CANCELLATION IS DUE TO THE FOLLOWING EXTREME CIRCUMSTANCES, WE MAY CONSIDER A REFUND:

EXTREME WEATHER EVENTS (NOT FOR RAINING DAY ETC)

BY THE C-E COMPANY FULL REFOUND

• INJURY DURING MULTI-DAY ENDURO ACTIVITIES

 FOR BOOKINGS THAT INCLUDE MULTI-DAY ENDURO ACTIVITIES, IF YOU SUFFER AN INJURY BEFORE COMPLETING THE ENTIRE PERIOD, NO REFUND WILL BE ISSUED, EXCEPT FOR ANY UNUSED FULL DAYS.

UNUSED MOTO  DAYS RIDE CAN BE APPLIED TOWARD A 50% DISCOUNT ON YOUR NEXT VISIT.

• PROTECTION DEPOSIT

PLEASE NOTE THAT ANY DAMAGE (BREAKAGE OR BENT) PARTS OTHER THAN SCRATCHES WILL BE CHARGED AT THE END OF THE TRIP. $500 DEPOSIT WILL NEED TO BE PAID BEFORE RIDING. THEY WILL REIMBURSE YOU WITHOUT DEDUCTION IF YOU HAVE NOT BROKEN ANYTHING ON THE MOTORCYCLE. DON'T WORRY WE ARE COVERING THE SCRATCH! 

BY PAYING A RESERVATION DEPOSIT, WITH ANY METHOD OF PAYMENT WITH OR WITHOUT PROOF, OR ONLY BY USING THE SERVICES AND VEHICLE OFFERED BY C-E AND THEIR RECTORS, OFFICERS, VOLUNTEERS, REPRESENTATIVES AND AGENTS, YOU AUTOMATICALLY HAVE CONSIDERED THE TERMS AND CONDITIONS WHETHER A DOCUMENT IS SIGNED OR NOT.

FAILURE TO ACKNOWLEDGE KNOWING OUR TERMS AND CONDITIONS WILL NOT BE CONSIDERED.