FAQS

WE ACCEPT PAYPAL, WIRE TRANSFER,INTERNATIONAL / LOCAL BANK TRANSFER OR CASH.

(WE ARE NOT RESPONSIBLE FOR TRANSFER FEES)

RESERVATION DEPOSIT

A 100$ DEPOSIT IS REQUIRED AT TIME OF BOOKING TO RESERVE YOUR HALF-DAY OR FULL-DAY TOUR. 

FOR ANY RESERVATION OVER 500$ WE WILL REQUEST 35% DEPOSIT OF THE TOTAL  AMOUNT.

RESERVATIONS ARE NOT FINAL UNTIL A DEPOSIT IS RECEIVED.

THIS MUST BE SENT 5 DAYS BEFORE THE TOUR EXCEPT ON A DAILY OUTING.

ACCOMMODATION AND SECURITY DEPOSIT CLAUSE

CARIBBEAN ENDURO (“THE COMPANY”) WILL BOOK AND MANAGE THE AIRBNB ACCOMMODATION ON BEHALF OF THE CLIENT. THE ACCOMMODATION RESERVATION WILL BE MADE UNDER THE NAME PATRICK POIRIER, CEO OF CARIBBEAN ENDURO. CLIENTS ARE REQUIRED TO FOLLOW ALL THE RULES SET FORTH BY AIRBNB. IN THE EVENT THAT THE CLIENT CAUSES ANY ADDITIONAL COSTS, DAMAGES, OR VIOLATIONS OF THE AIRBNB RULES, THOSE EXPENSES WILL BE DEDUCTED FROM THE SECURITY DEPOSIT.

THE RESERVATION DEPOSIT PAID BY THE CLIENT MAY BE PARTIALLY ALLOCATED TOWARDS SECURING THE CLIENT’S ACCOMMODATION AND PARTIALLY HELD AS A SECURITY DEPOSIT FOR ANY DAMAGES OR EXTRA COSTS RELATED TO THE VEHICLES, EQUIPMENT, AND ACCOMMODATIONS. SINCE THE AIRBNB RESERVATION IS UNDER PATRICK POIRIER’S NAME, THE DEPOSIT WILL BE HELD UNTIL CONFIRMATION IS RECEIVED FROM AIRBNB THAT NO ADDITIONAL CHARGES HAVE BEEN INCURRED. ADDITIONALLY, IF NO DAMAGE OR MISUSE OF THE VEHICLES OR EQUIPMENT HAS BEEN FOUND, THE REMAINING BALANCE OF THE DEPOSIT WILL BE REFUNDED PROMPTLY. IN CASES WHERE ADDITIONAL COSTS OR DAMAGES ARE IDENTIFIED, A DELAY MAY OCCUR TO ALLOW FOR A PROPER EVALUATION BEFORE THE FINAL REFUND IS PROCESSED.

ELECTRICITY CHARGES:
ELECTRICITY USAGE IS AN ADDITIONAL COST. THE COMPANY WILL COVER UP TO $10 PER DAY OF ELECTRICITY, WHICH IS EXPECTED TO COVER TYPICAL CONSUMPTION. IF ELECTRICITY USAGE EXCEEDS THIS AMOUNT, THE CLIENT WILL BE RESPONSIBLE FOR PAYING THE DIFFERENCE.

ACCOMMODATION ARRANGEMENTS:
I UNDERSTAND AND AGREE THAT SLEEPING ARRANGEMENTS WILL BE IN LOCATIONS CHOSEN BY THE COMPANY. THESE ACCOMMODATIONS MAY VARY IN TERMS OF COMFORT, AMENITIES, AND LOCATION. THE COMPANY WILL DO ITS BEST TO ENSURE A SATISFACTORY STAY BUT MAKES NO GUARANTEE REGARDING SPECIFIC AMENITIES OR SERVICES PROVIDED AT THE ACCOMMODATION.

FINAL PAYMENT

THE BALANCE IS DUE BEFORE WE GOING THE TOUR.

CANCELLATION AND REFUND POLICY

FOR CANCELLATIONS RECEIVED 30 DAYS OR MORE PRIOR TO YOUR EXPECTED ARRIVAL, A REFUND WILL BE ISSUED, EXCLUDING THE ACCOMMODATION RESERVATION FEE AND A $100 CHARGE. THE $100 CAN BE APPLIED TOWARD A NEW BOOKING WITHIN THE NEXT 90 DAYS. IF AIRBNB ALLOWS A REFUND OF THE ACCOMMODATION FEE, IT WILL BE PASSED ON TO YOU.

FOR CANCELLATIONS RECEIVED BETWEEN 30 AND 12 DAYS BEFORE YOUR EXPECTED ARRIVAL, A REFUND WILL BE ISSUED, EXCLUDING THE ACCOMMODATION RESERVATION FEE AND A $250 CHARGE. THE $250 CAN BE APPLIED TOWARD A NEW BOOKING WITHIN THE NEXT 60 DAYS. IF AIRBNB ALLOWS A REFUND OF THE ACCOMMODATION FEE, IT WILL BE PASSED ON TO YOU.

FOR CANCELLATIONS RECEIVED LESS THAN 12 DAYS BEFORE YOUR EXPECTED ARRIVAL, NO REFUND WILL BE PROVIDED. HOWEVER, THE AMOUNT PAID, MINUS THE ACCOMMODATION RESERVATION FEE AND A $350 CHARGE, CAN BE APPLIED TOWARD A NEW BOOKING WITHIN THE NEXT 30 DAYS.

(WE ARE NOT RESPONSIBLE FOR REFUND TRANSFER FEES.

CANCELLATION DUE TO AN EXTREME WEATHER EVENT, A SERIOUS LAST MINUTE HOSPITALIZATION (WITH PROOF), CANCELLATION OF THE FLIGHT LESS 48H BEFORE YOUR DEPARTURE, A SERIOUS POLITICAL SITUATION MAY BE VALID REASON FOR A REFUND AFTER THE 90 DAYS

IN THE CASE THAT IT REQUESTS A MODIFICATION OF YOUR SCHEDULE AND THAT THIS IS NOT POSSIBLE. THIS WILL REFUND YOU 100%

IN CASE OF CANCELLATION BY THE CLIENT UP TO 60 DAYS BEFORE THE SCHEDULED DATE OF THE EXCURSION, NO REFUND WILL BE ISSUED. HOWEVER, THE TOTAL AMOUNT PAID FOR THIS EXCURSION CAN BE USED AS CREDIT FOR A FUTURE BOOKING, PROVIDED THAT THE CANCELLATION DOES NOT OCCUR WITHIN 14 DAYS PRIOR TO THE SCHEDULED DATE OF THE EXCURSION. THIS CREDIT CAN BE USED WITHIN [INSERT HERE THE VALIDITY PERIOD OF THE CREDIT.  PLEASE NOTE THAT THIS CREDIT WILL ONLY APPLY TO FUTURE BOOKINGS AND IS NOT REDEEMABLE FOR CASH.

IN CASE OF A RESERVATION FOR ENDURO ACTIVITIES LASTING MORE THAN ONE DAY, ANY CLIENT WHO SUFFERS AN INJURY BEFORE COMPLETING THE SAID PERIOD WILL NOT BE ELIGIBLE FOR A REFUND, EXCEPT FOR UNUSED FULL DAYS. HOWEVER, THESE UNUSED DAYS WILL QUALIFY FOR A 50% DISCOUNT ON THE CLIENT'S NEXT VISIT.

PROTECTION DEPOSIT

PLEASE NOTE THAT ANY DAMAGE (BREAKAGE OR BENT) PARTS OTHER THAN SCRATCHES WILL BE CHARGED AT THE END OF THE TRIP. $500 DEPOSIT WILL NEED TO BE PAID BEFORE RIDING. THEY WILL REIMBURSE YOU WITHOUT DEDUCTION IF YOU HAVE NOT BROKEN ANYTHING ON THE MOTORCYCLE. DON'T WORRY WE ARE COVERING THE SCRATCH! 

BY PAYING A RESERVATION DEPOSIT, WITH ANY METHOD OF PAYMENT WITH OR WITHOUT PROOF, OR ONLY BY USING THE SERVICES AND VEHICLE OFFERED BY C-E AND THEIR RECTORS, OFFICERS, VOLUNTEERS, REPRESENTATIVES AND AGENTS, YOU AUTOMATICALLY HAVE CONSIDERED THE TERMS AND CONDITIONS WHETHER A DOCUMENT IS SIGNED OR NOT.

FAILURE TO ACKNOWLEDGE KNOWING OUR TERMS AND CONDITIONS WILL NOT BE CONSIDERED.